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ATM Security

ATM cards are very convenient, and as good as cash. For this reason, we recommend that you treat your card with the same care and caution that you would cash. Report a lost or stolen card at once. Call us during regular business hours at 361-293-5225 or after hours at 1-800-264-4274 to report the lost or stolen card to reduce the chance that it will be used improperly. You will be issued another card.

Keeping your ATM Card Secure:

  • Always keep your card in a safe place. Store your card in a card sleeve, which will protect the card's magnetic strip and ensure that the card functions properly.
  • Keep your "Secret Code" a secret. Your ATM card will only work with your personal identification number (PIN). Memorize the code. Never write it on your card or store it with the card. Do not tell anyone your code or let someone enter the code for you.
  • Take your ATM receipt with you. Do not leave it at or near the ATM.
  • Do not give out any information about your ATM card over the telephone. No one needs to know your secret code. Not even your financial institution.
  • Report a lost or stolen card at once. Call us during regular business hours at 361-293-5225 and report the lost or stolen card to reduce the chance that it will be used improperly. You will be issued another card.
  • Check your receipts against your monthly statement to guard against ATM fraud.

Security at Walk Up ATMs:

  • Observe your surroundings before conducting an ATM transaction. Park as close as possible to the terminal and observe the area from the safety of your car before getting out. Leave the area at once if anyone or anything appears suspicious.
  • Do not approach an ATM that is obstructed from view or poorly lit. Consider having someone accompany you to the terminal, especially at night.
  • Minimize time spent at the terminal by having your card out and ready to use. If the terminal is in use, give the user the same privacy you expect, and allow them to move away before you approach the terminal.
  • Stand between the ATM and anyone waiting to use the terminal so that others cannot see your secret code or transaction amount. When you have completed the transaction, take your money, card and receipt and immediately move away from the terminal.
  • Do not display the cash; pocket it as soon as you have completed the transaction and count the cash when safely in your car, home or other secure surroundings.
  • If you see anyone or anything suspicious during your transaction, cancel the transaction, pocket your card, and leave immediately.
  • If anyone follows you after making an ATM transaction, go immediately into a crowded, well-lit area and call the police.

Security at Drive Up ATMs:

  • Keep your engine running, the doors locked and the windows rolled up at all times when waiting in line.
  • When possible, leave enough room between cars to allow for a quick exit, should it become necessary.
  • If an ATM is obstructed from view or poorly lit, go to another ATM.
  • Before rolling down the window to use the ATM, observe the entire area and drive away if anyone or anything appears suspicious.
  • Minimize time spent at the ATM by having your card out and ready to use. When you have completed the transaction, take your money, card and receipt and drive away from the terminal. If you see anyone or anything suspicious during your transaction, cancel the transaction, take your card, and leave immediately.
  • If anyone follows you after making an ATM transaction, go immediately into a crowded, well-lit area and call the police.